1. Policy Overview
This Booking & Refund Policy explains general procedures that may apply when you request flight booking assistance through Cheap Flight Deal.
Because flight fares, ticket rules and cancellation conditions are determined by the applicable airline, travel provider or booking system, the exact conditions may vary by itinerary.
Important: Cheap Flight Deal is an independent flight booking assistance service. We are not an airline and are not responsible for airline policies, schedule changes or fare rules established by third-party providers.
2. Booking Requests
When requesting assistance with a flight booking, you may be asked to provide information such as your departure city, destination, travel dates, number of travelers, passenger details and preferred cabin class.
Customers are responsible for providing accurate information. Incorrect passenger names, dates, destinations or other booking details may result in additional costs or restrictions.
3. Booking Confirmation
A booking request or discussion about a flight option does not automatically mean that a ticket has been issued.
A booking should be considered confirmed only after the applicable booking provider has completed the transaction and the customer has received the relevant confirmation or ticket information.
Availability and pricing may change before a booking is completed.
4. Payment
Payment requirements depend on the applicable fare, booking provider and selected itinerary.
Customers should review the total price, fare conditions, baggage rules and applicable restrictions before authorizing a payment.
Where payment is processed by a third-party provider, that provider's payment terms and policies may also apply.
5. Fare and Availability Changes
Airfare and seat availability can change at any time due to airline inventory, demand, travel dates and other factors.
A price quoted during an inquiry may not remain available until the booking is completed.
Cheap Flight Deal cannot guarantee that a particular fare, flight or seat will remain available.
6. Flight Changes
Changes to an existing reservation are subject to the rules of the applicable airline or travel provider.
Depending on the fare, changes may involve a fee, fare difference, service charge or other applicable cost.
Some tickets may not permit changes or may have highly restricted change conditions.
7. Cancellations
Cancellation rights and fees depend on the specific ticket and fare rules associated with the booking.
Some fares may be refundable, while others may be non-refundable or may only provide a credit under certain conditions.
Customers should review the cancellation conditions associated with their booking before requesting a cancellation.
8. Refund Policy
If a booking qualifies for a refund, the refund will generally be subject to the applicable airline, travel provider or booking system rules.
A refund is not automatically available simply because a customer decides not to travel. Eligibility depends on the fare conditions, cancellation rules and circumstances of the booking.
Any applicable cancellation fees, penalties, fare restrictions or service charges may be deducted from the amount eligible for refund.
Where a third-party provider controls the payment or ticketing process, the refund may need to be processed through that provider.
9. Airline and Travel Provider Rules
Airlines and travel providers may establish their own rules concerning refunds, cancellations, rebooking, credits, baggage, schedule changes and other travel conditions.
Those rules may change without notice and may differ between fares and itineraries.
Customers should carefully review the applicable provider terms before completing a booking.
10. Refund Processing Time
When a refund is approved, the time required for the funds to appear may depend on the airline, travel provider, payment processor and the customer's financial institution.
Processing times can vary and may take several business days or longer depending on the circumstances.
Cheap Flight Deal does not control processing times determined by third-party providers or financial institutions.
11. Schedule Changes and Cancellations by Airlines
Airlines may change or cancel flights because of operational requirements, weather, aircraft availability, airport conditions or other circumstances.
If an airline changes or cancels a flight, the available options will generally depend on the airline's applicable policy and the specific ticket conditions.
12. Missed Flights and No-Shows
If a passenger does not arrive for a scheduled flight without following the applicable cancellation or change procedure, the booking may be treated as a no-show.
No-show consequences depend on the applicable airline and fare rules and may include loss of the ticket value or additional fees for rebooking.
13. Travel Documents
Passengers are responsible for ensuring that they have valid passports, visas, identification, entry permissions and any other documents required for their journey.
Failure to have required travel documents may affect boarding or entry and may not qualify for a refund.
14. Contact Us
If you have questions about a booking, cancellation, change request or potential refund, please contact our flight booking assistance team.
Need Booking Assistance?
Call us to discuss your flight booking, itinerary, cancellation or refund-related questions.
☎ Call (855) 321-3534